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Support

We are here to help

Find a quick fix below, or reach out. We read every message.

Screenshot: Help and FAQ screen

Ways to reach us

Email support

[PLACEHOLDER: support email]

Report a problem in the app

Open Profile, then Help and FAQ, then Report a problem. It sends diagnostics without any location.

Read the FAQ

Quick answers on privacy, safety and battery.

Open the FAQ

Common fixes

Try these first.

  • Location stops updating

    Allow location for Arrivo and turn off battery optimisation for the app. Some phone makers stop background apps to save power.

  • Invite code does not work

    Check all 8 characters, make sure you are signed in, and remember a code can only be used by one person.

  • Not seeing alerts

    Alerts appear inside Arrivo and refresh every 15 seconds while it is open. Push alerts to a closed phone are in development.

  • Map looks plain

    Preview builds can show a built-in demo city. The live map needs the Google Maps key to be set up in the build.

What to include in your message

  • Your phone model and Android or iOS version
  • What you were doing when it happened and roughly what time
  • A screenshot, if it helps (hide names and places first)
  • Please do not send exact addresses or coordinates